We are committed to your success with professional services covering every phase of your project lifecycle.
Expert guidance to help you make informed decisions before your purchase.
Professional on-site services to ensure your equipment runs perfectly from day one.
Long-term protection and support to maximize your investment returns.
A streamlined process designed to deliver results efficiently, from your first inquiry to ongoing operational support.
Share your requirements with our team. We listen carefully and ask the right questions to understand your needs.
Our engineers design a tailored solution with detailed specifications, timeline, and transparent pricing.
Rigorous production with multi-stage quality control inspections at every critical checkpoint.
Professional logistics, on-site support, and continuous after-sales service for long-term success.
Find quick answers to common questions about our products, services, and business terms.
The MOQ for ceramic fiber blankets is 1 ton per specification. For other products such as modules, boards, and paper, the MOQ varies by product type and specification. Contact our sales team for details on your specific requirements.
Standard products are typically delivered within 15-20 days. Custom orders or large-scale production line equipment may require 30-60 days depending on specifications and complexity.
Yes, we provide on-site installation services with experienced engineers available for equipment setup, commissioning, and operator training at your facility.
We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and Western Union. Payment terms can be discussed and customized based on order size and long-term partnership arrangements.
Yes, we provide product samples for evaluation. Sample costs are refundable against your first bulk order, allowing you to verify quality before committing.
ZOUYU holds ISO 9001 quality management system certification and has been audited by SGS, ensuring our products and processes meet international quality standards.
We provide a 12-month warranty period starting from the date of equipment commissioning. This covers manufacturing defects and includes technical support for any issues during the warranty period.
Both OEM and ODM services are available. We can produce products with custom specifications, packaging, and branding to meet your specific market requirements.
We guarantee lifetime supply of spare parts for all equipment we provide. Our inventory management ensures critical components are always available for prompt delivery.
Yes, we offer comprehensive 2-week technical training programs covering equipment operation, maintenance procedures, quality control, and production optimization for your team.